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Ways to Connect
Questions about formulas, orders, or becoming a professional? Our team is here to support you.
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Mon-Fri: 9:00am ET - 6:00pm ET
prosupport@sjbherbs.com
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For urgent matters—like order updates or address changes—please connect with us through Live Chat (bottom right corner of your screen) between 9:00 AM and 6:00 PM U.S. ET, Monday through Friday. Our team will be happy to assist you in real time.
Reaching out after hours?
You can email us at prosupport@sjbherbs.com or fill out our contact form anytime. We’ll respond within 2–3 business days. For the quickest service on order-related questions, please include your order number.
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Frequently Asked Questions
How do I register for a Professional Account?
To become a Si Jin Bao Pro, please fill out our online application here.
How long does it take an application to be processed?
Applications may take up to 3 business days to process
Do you offer free shipping?
Yes, orders over $400 come with complimentary shipping in the Continental United States, Hawaii, and all U.S. Territories.
Are your herbs safe for children?
Our herbs are completely safe for children. Check dosage requirements and consult your health care provider before use.
Please be advised that ancient healing systems such as traditional Chinese medicine, Classical Chinese medicine , Ancient Chinese medicine, Kampo ( Traditional Japanese Herbal medicine), Hangul ( Traditional Korean Medicine) are vastly different in the diagnosis and treatment of dysfunctional physiological processes namely diseases. The appropriate trained professional should be consulted on any specified condition.
What are Concentrated Decoctions?
Decoctions are derived from a unique form of extracting the herbs to create a more potent and easily assimilated form. The net result is a liquid and/or cream that can be used topically or taken as a tea.
In China, over 80% of all herbs are processed by patients into decoctions. However, many patients do not follow through with their herbal treatment in the West due to the extensive amount of time and effort it takes to do so correctly.
At Si Jin Bao we do all of the work for you, and whether you are a consumer or a professional within the industry, they are easy to use and have been shown to increase patient compliance and provide powerful results.
What is the Difference Between Professional and OTC?
Si Jin Bao Herbaceuticals are available in various concentrations for professionals and consumers alike. The label will either have the designation “Professional” or “OTC.” Professional concentrations are stronger than their Over-the-Counter counterpart, therefore requiring a professional evaluation for proper dosage and a treatment schedule.
What is the shelf life of a concentrated decoction?
Our concentrated decoctions and creams improve with aging. Like fine wine, they get better over time. Any of our products will last for a minimum of 3 years after purchase.
Are there any specific storage requirements
Ideal conditions for storage are in a cool, dark place away from any extreme temperatures or temperature changes. Our concentrated decoctions are extremely stable and will hold up well in conditions that are less than ideal.
Can the internal decoctions be added to juice for a child to drink?
You may put the recommended dosage into 1 ounce of boiling water, cover for 5 minutes, and then add it to juice.
Are your herbs laboratory tested?
All of our herbs are tested in two independent laboratories to ensure purity of the raw materials before they are processed in our own facility. We only use the highest-quality of herbs to create our formulas and are committed to staying on the cutting edge of the Herbaceutical industry.
Can I create my own custom formulas?
In addition to standard formulas and proprietary blends, Si Jin Bao can make any formula that you may need. We have most herbs on hand and can quickly create a custom formula to your specifications. Jump on our live chat for more information. Order minimums apply.
Is there an order minimum?
Yes, our order minimum is $100.
I forgot my password, how do I reset it?
To reset your password, click on “login” in the upper right corner of our website www.professionals.sijinbao.com. On the bottom left side of the box you will see the word “Forgot?” Click there and enter your email address and then “Get new password”. A link to change your password will be emailed to you. You may change your password at any time under the “my account” tab once you are logged in.
Where can I find Videos to share on Social Media or Product Image Downloads?
I am a practitioner that lives outside of the United States, can I still open an account?
Yes of course! As long as you are able to provide us with your licensing information as well as the information required in our application form, international orders are welcomed!
Do you offer training for your products?
Yes, we offer product education through video instruction in our online training center. Professionals have access to this information after they have placed their initial order.
We also offer a complimentary Jia de Yisheng: Home Medic Class for non-professionals that you may share with your patients/clients. These tutorials provide Home Medics information on how to use our products.
Do you have a phone number I could call?
We have a LIVE Chat System available from 9:00AM – 6:00PM Eastern Time, however we do not have a phone number. Si Jin Bao is an international company, and we have found it easier to communicate with our clients this way. Please feel free to contact us on the Chat System or through our email support@sjbherbs.com.
